How to Love Index

3 by 5 cards, Provisioning, 348
3-minute calls, Phone, 351

AFMs, Discussions, 165
Abilities, How put together, 32
Accent, 133
Accent, 142
Accents, regional, 74
Acceptance, Communicating, 118
Acceptance Letters, 205
Accepting Criticism, 27
Accordion file, Provisioning, 334
Accuracy, In news, 302
Accuracy, Need for, 28
Accuracy, Press releases, 305
Accuracy, Writing, 173
Accuracy, Writing, 180
Acknowledging, 94
Action shots, For publications, 306
Actions, 91
Active Voice, 198
Active mail ministry, 265
Active voice, Press releases, 305
Active voice, Writing, 189
Activities, Children, 170
Adam & Carmel, Mail Ministry, 262
Address Book, Mail Ministry, 231
Adjectives, Writing, 189
Adjustment Letter, 208
Adjustment Letters, 213
Admit you're scared, 327
Ado & Kanah, Sample Newsletter, 268
Adverbs, Writing, 189
Advertising products, Send sample first, 293
Advertising yourself, 314
Advice from Dad, Encouragement, 35
Advice from Dad, Inspiration, 322
Advice from Dad, Leader's Job, 8
Advice from Dad, Mail Ministry, 237
Advice from Dad, Mass evangelism, 300
Advice from Dad, Meekness, 38
Advice from Dad, News reporting, 290
Advice from Dad, Paper power, 182
Advice from Dad, Press conferences, 311
Advice from Dad, Publicity, 302
Advice from Dad, Suggestions, 42
Advice from Dad, Topic sentences, 179
Advice from Dad, Video Testimonies, 148
Advice from Dad, Wise Leader, the, 7
Advice from Dad, Witnessing, 150
Advice from Dad, Working with people, 4
Aesop's Fables, Sun & the wind, 39
Affection, Need for, 99
Affection, With children, 127
Agenda, Meetings, 155
Agenda, Meetings, 165
Agenda, Sample, 153
Agenda Notebook, Provisioning, 334
Airfreight, Provisioning, 342
Airplane tickets, Provisioning, 342
Alone, Use of, 199
Alternatives to No, with Children, 112
Alternatives to punishmt, Children, 110
American Research Center, 297
Andre & Irene, Mail Ministry, 265
Anecdotes, Describe the problem, 107
Anecdotes, In speech, 139
Anger, Effects of, 18
Anger, Results of, 19
Answering Mail, How to, 227
Anticipation, Attitude, 138
Apologising, 59
Apologizing, Showing you care, 10
Apology, In speech, 139
Apostle Paul, Personal testimony, 150
Appeal, Letters, 214
Appeal Paragraphs, Donations, 244
Appearance, Female, 31
Appearance, Not indicate ability, 30
Appearance, On TV, 309
Appearance, Perfume vs. bath oil, 60
Appearance, Provisioning, 334
Appearance, Provisioning, 355
Appearance, Salesmanship, 319
Appearance, Salesmanship, 326
Appearance, Speech, 138
Application Letter, 207
Application Letters, 216
Appointments, Importance of, 328
Appointments, Importance of, 349
Appointments, Media, 301
Appointments, Provisioning, 336
Appointments, Salesmanship, 324
Appreciation, At work, 105
Appreciation, Children, 10
Appreciation, In marriage, 100
Appreciation, Need for, 326
Appreciation, Of co-workers, 18
Appreciation, Stirring force, 10
Appreciation, To change people, 41
Appreciation, To motivate others, 35
Apprtion, With children, 125
Appreciation, lack of, Cause of marital tension, 10
Aptitudes, 32
Arguing, Press conference, 310
Arguing, Won't change minds, 23
Argument, 84
Arguments, 330
Arguments, What is right, 65
Arguments, avoiding, 38
Artwork, Needed for publication, 292
Ash trays, COL Meetings, 170
Ask, In mail ministry, 229
Asking, Fear of, 13
Asserting yourself, Meetings, 160
Assessing yourself, 1
Assignment Sheet, 3
Association, Memory, 327
Association, Memory aid, 131
Association, Memory aid, 136
Assumptions, 45
Assumptions, 94
Assumptions, Avoiding, 18
Assumptions, Get all the facts, 23
Assumptions, With children, 103
Athletes, How to talk to, 54
Attacker, 162
Attention, Children's need for, 122
Attention, Detect wandering attn., 44
Attention, Fickle, 44
Attention, Holding, 47
Attention, Holding it, 44
Attention, Wandering, 65
Attention, need for, 61
Attentiveness, With children, 119
Attitude, Personal, 96
Attitude planning, 318
Attitude towards people, 9
Attitudes, Effect on others, 25
Attitudes, Toward children, 109
Attitudes for teamwork, 26
Audience, How to interest, 140
Audience, Writing, 173
Audience, Writing, 186
Audience attention, Gaining, 130
Audiences, 128
Authority, With Children, 102
Authors, How to talk to, 54

Background sheet, For Media, 302
Bad news, How to present, 175
Bad news, Letter writing, 289
Balloon words, 196
Barbers, Salesmanship, 317
Bardot, Brigitte, Best years of my life, 55
Barny & Sarah, Mail Ministry, 263
Bath oil vs. perfume, 60
Beecher, Henry Ward, Congregation fall asleep, 141
Beecher, Henry Ward, One intense hour, 136
Beginning, Writing, 183
Beginnings, Speech, 130
Belittling yourself, 28
Belittling yourself, 96
Belittling yourself, 97
Bereaved, How to talk to, 58
Bergman, Ingrid, 55
Besetting Sins, Resisting, 5
Bible, COL Meetings, 171
Bible Studies, 168
Bible Study, Leading, 169
Billings, Josh, Take bull by tail, 141
Birddogs, Salesmanship, 315
Blaming, 96
Blaming, Don't use "you", 93
Blaming, Fix mistake, not blame, 93
Blaming, How to avoid, 111
Blaming, Type of control talk, 90
Blank-faced listener, 63
Bloodless War, Salesmanship, 313
Body, Book reports, 294
Body language, 130
Body language, Tips on reading, 319
Body language manipulatr, 163
Boldness, Provisioning, 336
Book Reports, Parts of, 294
Book Reports, Samples, 294
Bookstores, Use in research, 298
Bore, How to talk to, 58
Boss or Leader, 7
Bottlenecks, 1
Bottlenecks, Lack of delegating, 19
Bound for Mexico, Prayer Letter, 274
Boynton, James, Cold cream study, 41
Brainstorming, 154
Breadline, the, Barny & Sarah, 263
Breaks, 174
Breaks, Writing, 184
Breath support, 69
Breathing, For speeches, 142
Breathing, Right & wrong way, 81
Breathing, Use your diaphragm, 70
Brevity, Introductions, 335
Brevity, Press conference, 310
Brevity, Writing, 173
Brevity, Writing, 189
British Council, 297
Broadcasters, News releases, 308
Browning, Elizabeth B., Poem, 77
Bryan, William Jennings, Eloquence, 131
Bryan, William Jennings, First speech, 133
Buck stops here, 3
Buffet style, COL Meetings, 169
Building Block style, Writing, 177
Building your case, Letter writing, 282
Burden, Mail Ministry, 227
Business Card, Sample, 358
Business Cards, Mail Ministry, 236
Business Cards, Use of, 315
Business Letters, 207
But, Criticism, 42
Butterflies, Overcoming, 77
Butterflies, Overcoming, 128
By passing, 20

Caesar, Julius, No turning back!, 134
Calendar, Mail Ministry, 272
Call number, library, 295
Cameras, 35 mm, 307
Cameras, Polaroid, 307
Canned goods, Provisioning, 337
Captions, Photos, 292
Captions, Photos, 308
Carbon ribbons, 301
Card, Sample, 270
Card catalogue, 295
Card file, How to keep one, 315
Card file, Provisioning, 348
Cardinal rule:, Do unto others, 280
Carnegie, Andrew, $100 bet, 35
Carson, Johnny, Good manners, 53
Caruso, Enrique, Mother's praise, 43
Cautions about Praise, 115
Ceilings, On aptitudes, 32
Celebrities, Empathy in speaking with, 54
Celebrity, How to Talk to, 53
Chairman's Job, Meetings, 153
Challenge, 41
Challenges, 24
Chambers of Commerce, Records, 341
Change, Need for happiness, 4
Change, Resistance to, 44
Change in procedure, Letter, 210
Changing people's minds, 48
Chart, Assignments, 3
Checklist, Correspondence, 203
Checklist, Editing, 180
Checklist for speakers, 143
Chicago, University of, 13
Children, Activities, 170
Children, Adult Attitudes, 109
Children, Alternatives to no, 112
Children, Alternatives to punishmt, 110
Children, Answering questions, 112
Children, Asking questions, 112
Children, COL Meetings, 170
Children, Choices, 113
Children, Coercion, 102
Children, Conversation with, 101
Children, Conversation with, 106
Children, Cooperation, 106
Children, Courtesy with, 120
Children, Dealing with feelings, 106
Children, Don't give up authority, 102
Children, Don't use ridicule, 125
Children, Effects of Praise, 115
Children, Encouraging, 114
Children, Help in provisioning, 336
Children, Honesty with, 108
Children, Humour with, 109
Children, Let them lead you, 101
Children, Look for the best, 117
Children, Making choices, 112
Children, Nicknames, 123
Children, Playing roles, 114
Children, Problem solving, 110
Children, Respect for, 113
Children, Responsibility, 122
Children, Sensitivity with, 101
Children, Supervising, 102
Children, Talk with, not at, 119
Children, Talking with, 103
Children, Talking with, 118
Children, Teach continually, 107
Children, Teaching honesty, 125
Children, Teaching to work, 126
Children, Use notes, 108
Children, What do you want to be?, 57
Children's dreams, 104
Choices, Children, 113
Choices, Let children make them, 112
Christmas Offering card, Mail Ministry, 251
Church ministry, 255
Church of Love Meetings, 168
Church of Love Meetings, Children, 170
Church of Love Meetings, Class size, 169
Church of Love Meetings, Interruptions, 172
Church of Love Meetings, Members, 168
Church of Love Meetings, Prayer, 171
Churches, Supporters, 253
Churchill, Winston, Blood, sweat & tears, 195
Churchill, Winston, Fear of audiences, 77
Cinemas, Provisioning, 343
Circumlocution, (the runaround), 195
Claim Letters, Writing, 213
Clarity, Conversation, 64
Clarity, In speech, 140
Clarity, Speech, 132
Clarity, Turn facts into pictures, 140
Clarity, Writing, 173
Clarity, Writing, 192
Class Size, 169
Classes, Writing, 177
Cleanliness, COL Meetings, 171
Clearing your throat, 71
Cliches, Writing, 196
Clippings, News, 306
Closed Questions, 93
Closed Questions, 102
Closing, Writing, 191
Closing the sale, 320
Closing the sale, Provisioning, 349
Closing the sale, Salesmanship, 329
Clothes, On TV, 309
Clothes, Provisioning, 334
Clothing, Provisioning, 337
Club, Don't join the, 313
Code names, Phone, 351
Coercion, With children, 102
Cohesiveness, Writing, 193
Collection Letters, 215
Color, Speech, 132
Communicating, How to, 6
Communication, Five tips, 61
Communication, General advice, 44
Communication, Ivory Towers, 20
Communication, State facts, don't argue, 122
Communication, Tools for, 12
Communication & Converst, 81
Comparisons, Writing, 185
Competition, With yourself, 321
Competition, godly, 41
Complaining, Letters, 210
Complaints, resolving, 211
Complicater, 164
Compliments, I'm proud of you, 61
Compliments, Specific, 60
Compliments, To overcome resistance, 14
Concentration, 136
Concentration, Salesmanship, 320
Concern, 62
Conciseness, Writing, 184
Conciseness, Writing, 194
Conclusion, Book reports, 294
Confess your faults, 39
Confidence, How to win, 325
Confidence, Need for, 324
Confidence, Provisioning, 349
Confidence, Provisioning, 353
Confidentiality, 18
Connecting, 99
Connecting, Spirit of, 105
Connecting at Work, 105
Connecting in Bed, 100
Connecting with Kids, 100
Consideration, Saying No, 4
Consideration, Whispering, 25
Consulting, 20
Contact Cards, 224
Contact Notebook, Provisioning, 334
Contact cards, Sample, 225
Contact notebook, Sample, 334
Continuity, Writing, 179
Contract in a Letter, 209
Contractions, Writing, 176
Contrast, In Photos, 307
Control Talk, 89
Controversy, Dealing with, 98
Controversy, Relations with media, 311
Conversation, At work, 105
Conversation, Be specific, 49
Conversation, Clarity, 64
Conversation, Color, 72
Conversation, Come to the point, 75
Conversation, Control Talk, 89
Conversation, Dealing w/Issues, 98
Conversation, Emotion vs. Logic, 45
Conversation, Emphasis, 138
Conversation, FFing, 82
Conversation, Fear of sharing, 92
Conversation, Give & take, 50
Conversation, Good Timing, 98
Conversation, Heavy Control Talk, 90
Conversation, In marriage, 76
Conversation, Interpretation, 90
Conversation, Irrelevancy, 46
Conversation, Light Control Talk, 89
Conversation, Memories, 57
Conversation, Misunderstandings, 26
Conversation, Need for, 87
Conversation, Nostalgia, 55
Conversation, Observing Others, 63
Conversation, Pacing, 72
Conversation, Pacing of ideas, 47
Conversation, Pitch, 138
Conversation, Rate of speaking, 138
Conversation, Receptivity, 51
Conversation, Sarcasm, 97
Conversation, Search Talk, 90
Conversation, Sex, 100
Conversation, Sharing, 92
Conversation, Shyness, 84
Conversation, Small Talk, 88
Conversation, Starting, 82
Conversation, Stimulating others, 75
Conversation, Style, 88
Conversation, Suggested openers, 83
Conversation, Superficial, 89
Conversation, Take Time, 59
Conversation, Tell me about yourself, 61
Conversation, Timing, 65
Conversation, Trust, 55
Conversation, Value of, 74
Conversation, Warmth, 59
Conversation, When to stop, 75
Conversation, With anyone, 53
Conversation, With children, 102
Conversation, With children, 122
Conversation, With strangers, 46
Conversation, Art of, 63
Conversation, fears, 87
Conviction, Video, 148
Conwell, Dr. Robert, Speech plan, 135
Cooperation, Encouraging (w/kids), 109
Cooperation, From children, 106
Cooperation, Teaching children, 126
Cooperation, Using suggestions, 40
Cooperativeness, Encouraging, 45
Corrections, Writing, 180
Correspondence, Checklist, 203
Cost price, Provisioning, 343
Counselling, 279
Counselling, How to, 6
Counselling, Mercy, 5
Coupon, Mail ministry, 242
Courage, Conquest of fear!, 329
Courage, developing, 133
Courtesy, Encourages communication, 45
Courtesy, In working together, 26
Courtesy, Phone, 350
Courtesy, Use in everyday life, 38
Courtesy, Whole of chivalry, 10
Courtesy, With children, 120
Creativity, Encouraging, 127
Creativity, Mail Ministry, 316
Creativity, Writing, 175
Creativity & ideas, Salesmanship, 321
Crises, Anticipating, 20
Crises, Need for patience, 105
Critical comments, 114
Criticism, "But", 42
Criticism, Accepting, 27
Criticism, Effects of, 104
Criticism, How to present, 21
Criticism, Needless, 62
Criticism, Praise first, 19
Criticism, Presenting, 6
Criticism, Private, 21
Criticism, Returns like boomerang, 18
Criticism, Techniques, 105
Criticism, Vs. Praise, 34
Crystal, FF response, 261
Cubellis, Charles, Story of interview, 39
Curse words, 25
Curtness, Letter writing, 215

DESC method, 160
Danglers, 200
Dangling participles, 200
Darrow, Clarence, Cigar ashes, 73
Dash, Use of, 187
Date, Press releases, 304
Dates, remembering, 136
David & Lani, Sample Prayer Letter, 273
Deadlines, Chart, 3
Deadlines, Press & radio, 301
Deadlines, Writing, 174
Deadwood, Pruning (in writing), 196
Debater, 163
Decision maker, Writing for, 174
Decisions, Look for real problem, 9
Decisions, Wait on the Lord, 9
Decisiveness, 28
Decisiveness, Female, 32
Defects, Keep going, 28
Delegating, 175
Delegating, Lack of = bottlenecks, 19
Delegating, Leaders, 2
Delegating, Need for, 1
Delegating, Rather than overworking, 23
Delegating, Techniques, 2
Delivery, Secret of good delivery, 137
Demands, 93
Demonstrations, Method of teaching, 12
Demonstrations, Salesmanship, 319
Dependence on the Lord, 8
Depression, Result of Fatigue, 60
Describe the Problem, 107
Describing a person, Writing, 185
Desk, 174
Destroying Fear, 323
Details, Writing, 185
Determination to learn, 34
Dewey Decimal system, 295
Dialogue, In speech, 139
Diaries, Children's, 127
Diary, In selling, 315
Dicken's, Charles, Desolate schoolroom, 185
Dictaphone, Use in library, 298
Dictating, Writing, 174
Dictionary, Writing, 179
Diderot, Style begins in heart, 0
Differences, Racial & national, 32
Differences, human, 31
Differences, sex, 31
Difficult Personalities, How to confront, 159
Difficult people, How to talk to, 57
Diplomacy, In conversation, 85
Diplomacy, Phone, 353
Diplomacy, Writing, 212
Diplomatic no, Writing, 212
Direct No, Writing, 212
Directness, Writing, 184
Disagreement, 64
Disagreement, Use tact, 330
Disagreements, 38
Disaster, How to cope with, 59
Discernment, Need for, 33
Discounts, Provisioning, 340
Discounts, Provisioning, 343
Discussions, 165
Disputer, 164
Disrespect, Causes resistance, 45
Distinctness, In speech, 69
Distractions, During speech, 139
Distractions, Speech, 142
Distractions, Writing, 174
Distractions, Writing, 183
Dix, Dorothy, Lend everyone your ears, 325
Dix, Dorothy, Weapon in female arsenal, 326
Do's & Don'ts, With children, 119
Doherty, Henry L., Can hire men 2 do evrytg, 323
Dominique, Provisioning Tips, 341
Donations, Appeal Paragraphs, 244
Door openers, 119
Double negatives, Writing, 189
Doubts, 329
Dramatisation, Salesmanship, 328
Dramatize your ideas, 40
Drawing out thoughts, 46
Dreams, Children's, 104
Dropping the Bomb, Letter writing, 283
Duke of Windsor, Learned Spanish, 36
Dupont, Admiral, Attack on Charleston, 137
Dust, Mail Ministry, 250
Dust, More on Mail Ministry, 252
Dust, Prayer Letter, 274

Edison, Thomas, Persistence, 62
Editing, Phone messages, 352
Editing, Press releases, 305
Editing, Techniques, 181
Editing, Writing, 180
Editing, Writing, 198
Editing Checklist, 180
Editors, Talking to, 306
Educating, 50
Effective Leader, 8
Elephant, 286
Elephant & 5 blind men, 151
Eloquence, 131
Emanuele, Intellectual friends, 150
Emerson, Definition of courtesy, 10
Emerson, Good Manners, 37
Emotional Outbursts, 66
Emotional characteristic, Male & female, 31
Emotions, Shown by voice, 66
Emotions vs. Logic, 12
Empathy, 11
Empathy, In writing, 211
Empathy, Speaking to celebrities, 54
Emphasis, 138
Emphasis, Speech, 131
Encouragement, Advice from Dad, 35
Encouraging, By listening, 95
Encouraging children, 114
Ending, Writing, 190
Entertaining, 50
Enthusiasm, In speaking, 138
Enthusiasm, Salesmanship, 322
Enunciation, 133
Envelope, self-addressed, 299
Envelopes, coloured, 316
Envelopes, pre-addressed, Mail ministry, 231
Envelopes, self-addressd, Mail Ministry, 236
Espionage & Intelligence, Salesmanship, 320
Estimating People, Standard, 30
Evaluation, Book reports, 294
Examples, Use of in teaching, 51
Examples, Writing, 185
Excommunication, Letters, 288
Executive Failure, Inability to change, 9
Exhibits, 139
Expectations, 43
Expectations, Influencing behaviour, 14
Expectations, Sharing w/children, 103
Expectations, Unreasonable, 125
Experience, Speak by experience, 151
Expert-layman, Writing for, 174
Explicit Messages, 47
Extemporaneous speech, 129
Extra spiritual eye, 9
Eye Contact, 69
Eye Contact, Importance of, 73
Eye contact, Provisioning, 336
Eye contact, With children, 121
Eyes, Show character, 30

FF response, Mail Ministry, 261
FFing, Conversation, 82
FFing & provisioning, Female charm, 333
Fact sheets, 305
Failure, Don't accept it, 12
Failure, Fear of, 329
Failure, Inability to change, 9
Faith, In speaking, 137
Faith, Provisioning, 332
Faithfulness, Mail Ministry, 262
Family Rules, 124
Farragut, Admiral, You didn't believe U cld, 137
Fatigue, 138
Fatigue, Brings on depression, 60
Fear, Admit it, 327
Fear, Of asking, 13
Fear, Overcoming, 313
Fear, Overcoming, 323
Fear of asking, Mail ministry, 231
Fear of commitment, 88
Fear of failure, 329
Fear of fighting, 87
Fear of intimacy, 87
Fear of sharing, 92
Fear of speaking out, 87
Fear of writing, 304
Feature editors, 306
Features, News, 305
Feedback, 51
Feelings, Children, 106
Feelings, Venting thru talking, 50
Female characteristics, 31
Female charm, Provisioning, 333
Fidgeting, 68
Fidgeting, Poor listening, 12
File Card, Provisioning, 346
File Card Box, Provisioning, 334
File card, 320
File card, sample, Provisioning, 334
Fill Up Your Heart, 149
Finances, Mail Ministry Gifts, 231
Find a Friend, 293
Firmness, With children, 120
Fish, Provisioning, 347
Five Blind Men,Elephant, 151
Five W's, 94
Five W's, News reporting, 290
Five W's & H, 148
Five blind men, elephant, Letter writing, 286
Flannelgraph, Open the Door, 170
Flattery, In salesmanship, 318
Flexibility, 156
Flyer, Sample, 248
Flyers, GP, Mail Ministry, 236
Focused Attention, Need for w/children, 122
Foggy writing, 193
Follow up, 321
Follow up, Best time--minutes!, 329
Follow up, Press conference, 311
Follow up, Provisioning, 342
Follow-up, 3
Follow-up, Mail, 225
Follow-up, Need for, 22
Follow-up Letter, Maria, 221
For immediate release, 304
Ford, Henry, Definition of bore, 75
Ford, Henry, Keep learning,stay young, 325
Ford, Henry, Secret of success, 36
Forgiveness, 9
Form letters, Provisioning, 337
Formal Speeches, 129
Formulas for success, Salesmanship, 324
Foul language, 25
Four fears, the, 87
Fowler Rules, Writing, 194
France, Anatole, Clarity & more clarity, 186
Franklin, Ben, Early rising, 323
Franklin, Benjamin, Speak ill of no man, 325
Franklin, Benjamin, Write worth reading, 191
Friendliness, Effect of, 39
Friendliness, Effects of, 63
Friendship, Making friends, 36
Frost, David, Interviewing, 60
Fruits & vegetables, Provisioning, 337
Fruits & vegetables, Provisioning, 347
Fruits & vegetables, Provisioning, 354
Frustration, Overcoming, 123
Fulfilling emotional nds, 50
Fundamentals, practicing, 328
Furniture, Provisioning, 340

GP Flyer, Sample, 242
GP Flyers, Mail Ministry, 236
GP Lit, Provisioning, 338
General Public, Writing for, 173
General impressions, In sizing up people, 29
Gestures, Distractions, 73
Gestures, In communication, 91
Gestures, On TV, 309
Gestures, Speech, 142
Getting Along w/People, Hints, 7
Getting Started, Writing, 183
Getting Stuck, Writing, 183
Getting thru to people, 44
Gifts, Mail Ministry, 231
Girard, Joe, 312
Giving Video Testimony, 148
Giving of forgiving, 9
Gladstone. William E., Imitate his success, 32
Glasses, On TV, 309
Glib phrases, 198
Goals, Meetings, 155
Goals, Provisioning, 353
Goals, What can I contribute, 8
Goals, daily, Writing, 174
Gobbledegook, 195
Goethe, You are what you read, 137
Good Conversation, Summary, 78
Good Manners, Emerson, 37
Good delivery, 137
Good manners, In conversation, 75
Good reputation, 43
Gossip, COL Meetings, 171
Gossip, Dubious rumors, 76
Gossiping, 26
Grain, Provisioning, 337
Grandfather, Orator of the old school, 149
Grandmother (Maria's), 206
Greetings, Speech, 130
Grievances, 21
Guidance for Speeches, 142
Guidelines, Press Releases, 304
Guideposts for writing, 192

Habit, Influence of, 44
Habits, Changing, 18
Habits, Indicate character, 30
Handicapped, How to talk to, 58
Handicaps, Keep going, 28
Handling People, Fundamental techniques, 34
Harrison, Rex, 55
Hayes, James L., Getting Along w/People, 7
Head & Neck, Relaxing, 71
Headings, Press releases, 304
Heavy Control Talk, 90
Henke, Henry, Talk w/sloppy mechanic, 28
Hershey, Milton S., Why?, 324
Hesitation, 175
Hidden objections, 324
Hoarseness, 71
Hoarseness & rasping, 68
Home Bible Studies, 168
Home Support, 230
Honesty, Provisioning, 336
Honesty, Salesmanship, 325
Honesty, Teaching children, 125
Honesty, With children, 108
Honesty, Writing, 182
Hook'm with a Story, Dad, 237
Hoover, Bob, Test pilot & fuel, 34
Hostess, Job of, 25
Hotels, Provisioning, 343
How about, 47
How do you like it?, Salesmanship, 329
How to be a better leadr, 18
How to sell anything!, 312
How?, 94
How?, 290
Hugging, COL Meetings, 170
Human relations, 19
Humor, In speech, 131
Humorous stories, In speech, 139
Humour, Needed for publication, 292
Humour, Speech, 142
Humour, With children, 109
Husband, How to win, 60

I count me/Don't count U, 96
I count me/I count you, 95
I count me/I count you, 97
I don't count me/Count U, 97
I don't count me/Don't, 96
I messages, 120
I'm proud of you, 61
Ideas, Send to the FM, 293
Illustrations, Prayer Letters, 247
Illustrations, Use in speech, 140
Implicit Messages, 47
Impression, Memory, 136
Impression, Memory, 326
Impromptu Speech, 129
Inability to change, Cause of failure, 9
Inaccuracy, 28
India, Provisioning, 354
Individual Study, COL Meetings, 172
Influence upon others, 313
Influencing Group/Meetng, 155
Information Cards, Mail Ministry, 235
Information card(sample), Mail Ministry, 251
Ingenuity, General Patton, 7
Inquiries, Writing & answering, 213
Insincerity, 64
Insincerity, Writing, 185
Inspiration, Advice from Dad, 322
Inspiration, Provisioning, 332
Instructions, Be clear, 24
Instructions, Being specific, 104
Instructions, Explaining why, 48
Instructions, Giving, 2
Instructions, Giving, 32
Instructions, Repeating, 33
Instructions, Simplicity, 32
Instructions, Writing, 178
Instructions, Written, 2
Intelligence, sizing up, 33
Interpretation, In conversation, 90
Interpretations, Checking out, 95
Interrupter, 164
Interrupting, 75
Interrupting, Children, 121
Interrupting, Pouncing, 12
Interruptions, COL Meetings, 172
Interruptions, Can be insults, 62
Interruptions, Flowing with, 25
Interruptions, Writing, 174
Interviewer's job, 148
Interviewing shy people, 60
Interviewing tips, 60
Interviews, Preparing for, 308
Interviews, with specialists, 298
Intolerance, Physical effects, 11
Introducing yourself, Letter, 209
Introduction, Book Reports, 294
Introduction, Speech, 139
Introduction, Writing, 177
Introduction Letter, 207
Introductions, Phone, 348
Introductions, Provisioning, 335
Introductory Letter, Mail Ministry, 243
Inverted pyramid style, Writing, 178
Investigating the need, Provisioning, 335
Invitation Letters, 204
Invitations, How to accept, 128
Irrelevancy, In conversation, 46
Irrelevant comments, 44
Issues & answers, 98
Italics, Use of, 200
Ivory Tower, Lack of communication, 20

Jargonese, Writing, 176
Jewelry, On TV, 309
Johnson, Dr., God Himself...not judge, 6
Johnson, President, Speech style, 68
Join the club, 313
Jokes, Needed for publication, 292
Jokester, 163
Jordan, Fred, Mail Ministry, 226
Journalism, Rules of, 148
Judgements, Take time to form them, 30
Judging, standards, 49

Kauffman, Herbert, Poem: Victory, 322
Kennedy, President, Speech style, 68
Kind words, With children, 121
King James Bible, COL Meetings, 171
King, Martin Luther Jr., 186
Kings, Cultivating, 333
Kipling, By silence, ye speak, 138
Know your business, 325
Kowalski, Sample conversation, 314

Laryngitis, 71
Latest gadgets, Tips needed for FM, 293
Law of 250, 313
Lawrence, Gertrude, Skillful listening, 76
Laz & Talitha, Mail Ministry, 253
Laz & Talitha, Mail Ministry, 257
Laz & Talitha, Request List, 266
Leader, How to be a better one, 18
Leader, Importance of sample, 19
Leader, Influencing a Group, 155
Leader, Novice, puffed up, 24
Leader, Piching in, 22
Leader, Responsibilities, 155
Leader's Job, Advice from Dad, 8
Leader's Outline, Meetings, 165
Leaders, COL Meetings, 169
Leaders, Dependence on the Lord, 8
Leaders, Listening, 22
Leaders, Need for discernment, 33
Leaders, Novices, 5
Leaders, Novices, 7
Leaders, Novices, 20
Leaders, Selling Ideas, 23
Leaders, Servants of all, 19
Leaders, Setting a Standard, 9
Leadership, Counselling, 5
Leadership, Supervision, 3
Leadership, Writing letters, 279
Learning, Determination, 34
Learning, Know your business, 325
Lecture method, Poorest way to teach, 330
Legato (speech), 72
Lending library, 298
Letter, Change in procedure, 210
Letter, Thank you, 208
Letter, To accept invitation, 208
Letter, To answer, 208
Letter, To ask, 208
Letter, To invite, 208
Letter, Unsaved Bereaved Loved 1, 205
Letter Placing an order, 207
Letter log, 228
Letter of Introduction, 209
Letter of Request, Provisioning, 337
Letter of Request, Sample, 344
Letter of adjustment, 208
Letter of application, 207
Letter of approval, 208
Letter of complaint, 210
Letter of encouragement, Provisioning, 337
Letter of introduction, 207
Letter of regrets, 205
Letter of request, Provisioning, 347
Letter of request, Sample, 358
Letter of resignation, 207
Letter of the Law, 22
Letter of transmittal, 208
Letter to a Lover, Excerpt, 218
Letter to dying loved 1, Maria, 206
Letter writing, 176
Letter writing, 299
Letterhead, Sample, 251
Letterhead samples, Mail Ministry, 249
Letters, Acceptances, 205
Letters, Adjustments, 213
Letters, Business, 207
Letters, Claims, 213
Letters, Excommunication, 288
Letters, Invitations, 204
Letters, Leadership--By Peter, 279
Letters, Politeness, 214
Letters, Positiveness, 281
Letters, Rebukes, 284
Letters, Resolving complaints, 211
Letters, Samples, 204
Letters, Saying no, 211
Letters, Social, 204
Letters, Thank you, 205
Letters, Tone, 201
Letters, Witnessing, 205
Letters from Supporters, Mail Ministry, 258
Letters of Correction, 280
Letters of application, 216
Letters of collection, 215
Letters of counsel, 280
Letters of love, 218
Letters to the Editor, 305
Letters, Thank you, Mail Ministry, 213
Letters, Writing, Maria, 234
Libraries, Types of, 297
Library, How to use, 295
Light Control Talk, 89
Lincoln, Drop of honey, 39
Lincoln, Abraham, A personal talk, 128
Lincoln, Abraham, Convince him...friend, 326
Lincoln, Abraham, Crossing Fox River, 188
Lincoln, Abraham, Gettysburg Address, 194
Lincoln, Abraham, God on side of right, 65
Lincoln, Abraham, Man to buy a horse, 141
Lincoln, Abraham, No time for short letter, 176
Lincoln, Abraham, Sudden silence, 138
Lisp, 69
Listening, 50% of good talk, 76
Listening, Attentive, 94
Listening, Between the Lines, 62
Listening, Concentration, 62
Listening, Giving through listening, 50
Listening, How to become better, 11
Listening, Importance of, 63
Listening, Importance of, 325
Listening, Leaders, 22
Listening, Meeting, 157
Listening, Observation, 94
Listening, Pay attention, 37
Listening, Tough, 11
Listening, Traits of good listeners, 12
Listening, Traits of poor listeners, 12
Listening, Types of, 76
Listening, With children, 127
Literature, Provisioning, 334
Literature, Provisioning, 341
Little People, 24
Logic vs. Emotion, 12
Long distance calls, 351
Look for good in others, 11
Look for the best, Children, 117
Look for the good, 127
Lord Northcliffe, Mother doesn't like it, 40
Lord's Prayer, 56 words!, 194
Lose to win, 14
Love is News, Mail Ministry, 232
Love is News, Provisioning, 334
Love is News, Provisioning, 337
Love is News, Provisioning, 347
Love is News, Use in Prayer letters, 229
Love is News, Writing articles, 291
Love letters, 218
Loyalty, Female, 32
Luther, Martin, Flogged 15 times, 140

Magazine Articles, For reprinting, 292
Magic Phrase, How do you like it?, 329
Mail, Answer same day, 227
Mail, Answering, 227
Mail, Coloured envelopes, 316
Mail, Creativity, 316
Mail, Follow-up, 225
Mail, Getting people to read, 316
Mail, Personal notes, 316
Mail, Research by mail, 299
Mail, When to mail, 316
Mail Ministry, 224
Mail Ministry, Burden, 227
Mail Ministry, Christmas Offering card, 251
Mail Ministry, FF response, 261
Mail Ministry, Faithfulness, 262
Mail Ministry, Fred Jordan, 226
Mail Ministry, Information Cards, 235
Mail Ministry, Introductory Letter, 243
Mail Ministry, Letterhead samples, 249
Mail Ministry, News reprint, 236
Mail Ministry, Old Goldies, 228
Mail Ministry, Passive, 265
Mail Ministry, Personal Letters, 262
Mail Ministry, Pledge cards, 226
Mail Ministry, Sample Pledge Card, 260
Mail Ministry, Stats, sharing, 237
Mail ministry, Active, 265
Mail ministry, Importance of, 224
Mail ministry, Pre-addressed envelopes, 231
Mail ministry, Special correspondence, 227
Mail: Shepherding Minsty, Andre & Irene, 265
Mailing List, Building, 224
Mailing List, Collecting Names, 226
Mailing List, How to feed, 316
Mailing list, From phone calls, 314
Majority rule, 166
Makeup, On TV, 309
Making news, 300
Making others wrong, 14
Manner, Speech, 142
Mantle, Mickey, All downhill now, 55
Manufacturers, Provisioning, 335
Manuscript, Speech, 129
Mao, Guerrilla like a fish, 187
Map, Provisioning, 346
Maria, Advice on letter writing, 280
Maria, Excommunication, 288
Maria, Follow-up Letter, 221
Maria, Letter to Dying Loved 1, 206
Maria, Love Letter, 218
Maria, Sample Letters, 205
Maria, Writing Letters 4 Pryr, 234
Markets, Provisioning, 355
Marriage, Appreciation, 100
Marriage, Conversation, 76
Marriage, Questions, 330
Marx, Groucho, Never forget a face, 327
Masks, 66
Mass Evangelism, Advice from Dad, 300
Mass cards, 313
Maverick, Sam, No stray cattle, 195
Mayo, Charles, Gonna be a doctor?, 57
McGee, Frank, How to interview, 60
Mead, Margaret, Today's youth, 57
Meat, Provisioning, 347
Media, Appointments, 301
Media, Personal contact, 300
Media relations, 300
Meekness, Advice from Dad, 38
Meeting, Listening, 157
Meeting, Notes, 158
Meetings, Agenda, 153
Meetings, Agenda, 155
Meetings, Agenda, 165
Meetings, Brainstorming, 154
Meetings, Chairman's Job, 153
Meetings, Church of Love, 168
Meetings, Common Problems, 152
Meetings, Environment, 152
Meetings, Goals, 155
Meetings, Guidelines, 152
Meetings, How to Influence, 155
Meetings, Influencing as participt, 156
Meetings, Judging Success, 152
Meetings, Leader's outline, 165
Meetings, Notes, 153
Meetings, Organisation, 165
Meetings, Planning, 153
Meetings, Recommendations 4 next, 154
Meetings, Redeeming the time, 152
Meetings, Redeeming the time, 155
Meetings, Tips, 152
Meetings, Visual Aids, 153
Memories, Conversation, 57
Memorising, Speeches, 135
Memorizing speeches, 129
Memory, Association, 131
Memory, Association, 136
Memory, Association, 327
Memory, Impression, 136
Memory, Impression, 326
Memory, Names & faces, 326
Memory, Observation, 326
Memory, Repetition, 136
Memory, Repetition, 327
Mercy, In counselling, 5
Mercy, Need for, 9
Merry Christmas, Request Letter, 266
Message, Prayer Letters, 230
Metaphors, Writing, 187
Metaphors, mixed, 200
Mimeograph, Dad's, 224
Mispronunciations, 69
Missionary Mail Ministry, 224
Missionary Mail Ministry, Summary, 233
Missionary mailing quest, Mail Ministry, 252
Missions in Panama, Ado & Kanah, 268
Mistakes, Admitting, 42
Mistakes, Call attn. indirectly, 42
Mistakes, Confessing, 21
Mistakes, Confessing, 39
Mistakes, Constructive View, 21
Mistakes, Have mercy, 4
Misunderstandings, Avoiding, 18
Mitchell, General Billy, Understanding orders, 33
Modesty, In speaking, 138
Modifiers, Use of, 199
Modulation, 133
Moodiness, 27
Moody, Dwight L., Preparing speeches, 134
Motivation, Techniques, 10
Motivation, Writing, 174
Motorcycle Gang, Conversation with, 56
Mouth, Space between teeth, 71
Mumbling, 68
Mumbling, Cure for, 72
Munsey, Frank, Distrust of fat people, 29

Names, Importance of, 37
Names, Remembering, 77
Names, Use to motivate people, 10
Names, Writers & artists, 290
Names & faces, Remembering, 326
Napoleon, Memory for Names, 37
Napoleon, The art of war, 135
Nasality, 67
Nasality, Getting rid of, 71
Nasality, How to avoid, 350
National differences, 32
Neatness, Teaching children, 126
Negro celebrities, How to talk to, 54
Nervousness, 30
Nervousness, Overcoming, 59
Nettles, Roy, Sample Prayer Letter, 240
Never forget a sheep, 328
Never forget a sheep, By Crystal, Orient, 261
News, How to make, 300
News, How to present, 290
News Reporting, Advice from Dad, 290
News releases, for broadcasters, 308
News reprints, Mail Ministry, 236
Newsletter, Sample, 268
Newspaper Articles, For reprinting, 292
Newspaper style, 305
Newton, Dr. Joseph Fort, Salesman need to listen, 325
Nicknames, Positive, 123
Nit-Picking, 22
No, Alternatives to (kids), 112
No, Letters, 211
No w/an alternative, Writing, 212
Nohah, Sample Prayer Letter, 272
Nostalgia, Conversation, 55
Note taking, 296
Notebook, contact, Provisioning, 334
Notebook, scratch, Provisioning, 346
Notes, For speeches, 129
Notes, Meeting, 158
Notes, Meetings, 153
Notes, Organising, 185
Notes, Phone, 342
Notes, Phone, 348
Notes, Phone Calls, 324
Notes, Speech, 135
Notes, Speech, 149
Notes, Telephone, 77
Nouns, Writing, 189
Novice Leader, Puffed Up, 24
Novices, Dealing with problems, 5
Novices, Want to be boss, 7

Objections, How to answer, 349
Objections, Welcome them, 329
Objections, hidden, 324
Observation, 94
Observation, Memory, 326
Office Atmosphere, 25
Office Provisioning, 355
Oh my, 25
Old Goldies, Dad's, 228
Old people, How to talk to, 56
Oldie Goldie, Sample Prayer Letter, 240
Onassis, Aristotle, How to talk to!, 53
One word statement, 107
One-take, In writing, 297
Only, Use of, 199
Open questions, 93
Open the Door 4 Children, 170
Opening a talk, 139
Openings, Writing, 191
Opinions, 156
Opinions, Check for evidence, 50
Opinions, Show respect, 38
Orator, 163
Orders, 4
Organisation, Daily, 323
Organisation, Meetings, 165
Organisation, Provisioning, 334
Organisation, Writing, 174
Organisation, Writing, 175
Organising, Notes, 185
Organising, Speech, 130
Orwell, George, Insincerity great enemy, 185
Outline, Sample, 296
Outline, Speech, 130
Outlining, How to, 296
Overeating, Before speaking, 138
Overtalking, 327

PAIL formula, For speeches, 130
PR, Use of Love is News, 291
PR brochure, Provisioning, 345
PR kit, Provisioning, 353
Pacifier, (Personality type), 163
Pacing your ideas, 47
Padding, Speech blemish, 68
Padding, Speech blemishes, 73
Panting, Get rid of phlegm, 71
Paper, Provisioning, 338
Paper Power, Advice from Dad, 182
Paper Power, Writing notes, 26
Paper power, Provisioning, 336
Paper power, With children, 108
Parables, Of Jesus, 149
Parables, Use of in teaching, 13
Parables, Writing, 187
Paragraph length, 179
Paragraph structure, Writing, 188
Paragraphs, Short, 192
Parallel Construction, 200
Parallels, Writing, 186
Parenthesis, 187
Parliamentary Procedure, 165
Participant, Influencing a group, 156
Passive Voice, Writing, 189
Passive listening, With children, 127
Passive mail ministry, 265
Passive voice, 198
Patience, In speaking, 137
Patience, In straight talk, 92
Patience, In teaching others, 23
Patience, Practicing, 62
Patton, General, Ingenuity, 7
Paul, Apostle, Personal testimony, 150
Pauses, In speech, 131
Pauses, Speech, 142
Pen Pals, 293
People-conscious, 7
Perfectionism, 24
Perfectionism, 150
Perseverance, Encouraging, 124
Persistence, Need for, 62
Persistence, Provisioning, 335
Persistence, Provisioning, 347
Persistence, Provisioning, 349
Persistence, Salesmanship, 328
Personal Letters, Mail Ministry, 262
Personal Note, Prayer Letters, 235
Personal Touch, Writing, 176
Personal touch, Writing, 228
Personal witnessing, Supporters, 254
Personalised mail, 315
Personality, In speaking, 138
Personality Clashes, Don't bump heads, 6
Personality Clashes, Love never fails, 4
Personality types, 162
Persuading, Key points, 52
Persuasion, Gives better results, 21
Pet peeves, 26, 29
Peter, Writing Letters in Love, 279
Phlegm, How to avoid, 71
Phone, 3-minute calls, 351
Phone, Appointments, 349
Phone, Code names, 351
Phone, Courtesy, 350
Phone, Diplomacy, 353
Phone, Giving phone numbers, 351
Phone, Introductions, 348
Phone, Long distance calls, 351
Phone, Notes, 324
Phone, Notes, 342
Phone, Notes, 348
Phone, Posture, 350
Phone, Provisioning, 346
Phone, Provisioning, 348
Phone, Salesmanship, 314
Phone, Security, 351
Phone, Smile when talking, 350
Phone, Speaking technique, 350
Phone, Tone of voice, 350
Phone, Voice qualities, 348
Phone log, Provisioning, 346
Phone message, Sample, 351
Phone messages, 351
Photo album, Provisioning, 347
Photo brochure, Sample, 359
Photo work, Provisioning, 339
Photobook, Provisioning, 334
Photos, Action shots, 306
Photos, Captions, 292
Photos, Captions, 308
Photos, Contrast, 307
Photos, How to take, 306
Photos, In prayer Letters, 228
Photos, Publictity, 306
Photos, Publishable, 292
Photos, Size for Newspaper, 307
Photos, Technical requirements, 307
Photos, Types needed, 292
Picking Up the Pieces, Letter writing, 285
Pickups, Provisioning, 337
Pickups, Provisioning, 347
Picture Pointers, 306
Pictures, For newspapers, 306
Pictures, Prayer Letters, 238
Pictures, Provisioning, 354
Pictures, Speech, 149
Pictures, Use in speech, 140
Pitch, 132
Pitch, 138
Pitch, Developing lower pitch, 72
Pitch, Monotony of, 68
Plain words, Writing, 189
Plan yr work, work plan, 318
Plane tickets, Provisioning, 342
Planning, Daily, 323
Planning, Meetings, 153
Planning, Provisioning, 334
Planning, Provisioning, 348
Planning, Review your day, 318
Planning, Scientific Approach, 22
Planning, daily, 318
Playing roles, Children, 114
Please, Use of, 13
Please, With children, 120
Pledge Card, Sample, 260
Pledge Card, Sample (Christmas), 267
Pledge Cards, Mail ministry, 226
Pledges, Gathering, 254
Pledges, gathering, 230
Poem, Elizabeth B. Browning, 77
Poem: Man & plan, 323
Poem: The Indian way, 354
Poem: Victory, 322
Poetry, Needed for publication, 292
Poise, Dignity of manner, 26
Poise, Speech, 139
Politeness, Letter writing, 214
Politeness, Provisioning, 336
Politeness, With children, 123
Poor timing, Questions, 64
Positive, Dwell on it, 39
Positiveness, 6
Positiveness, 96
Positiveness, Expecting good reactions, 13
Positiveness, Letter writing, 281
Positiveness, Writing, 175
Postcards, Mail Ministry, 316
Posture, Effect on speech, 70
Posture, For proper speech, 81
Posture, Phone, 350
Posture, Rules for, 70
Pouncing, Interrupting, 12
Praise, Cautions about, 115
Praise, How to, w/children, 115
Praise, Magic of, 43
Praise, Of co-workers, 18
Praise, Public, 21
Praise, To change people, 41
Praise, To help others, 14
Praparation, Speeches, 134
Prayer, COL Meetings, 171
Prayer Letter, Sample, 272
Prayer Letter, Sample, 273
Prayer Letter, Sample, 274
Prayer Letter, Sample, 276
Prayer Letters, Dad's, 228
Prayer Letters, Illustrations, 247
Prayer Letters, Message, 230
Prayer Letters, Pictures, 238
Prayer Letters, Printing, 229
Prayer Letters, Samples, 234
Prayer Letters, Samples, 238
Prayer Letters, Send airmail, 236
Prayer Letters, Size, 235
Prayer Letters, Subjects, 235
Prayer Letters, Testimonies, 238
Prayer Request, Laz & Talitha, 266
Pre-addressed envelopes, Mail ministry, 231
Prejudices, Overcome them, 29
Press conferences, Advice from Dad, 311
Press conferences, How to organise, 309
Press conferences, Invitations, 310
Press packet, 310
Press release, Format, 301
Press release, Guidelines, 304
Press release, Sample, 304
Printing, Provisioning, 339
Printing prayer letters, 229
Priorities, Planning, 318
Priorities, Setting, 323
Privacy, Children, 127
Problem People, Counselling with, 5
Problem solving, With children, 110
Problems, Counselling by mail, 279
Procrastination, 337
Procrastination, Writing, 183
Procrastinator, 162
Projection, In speaking, 70
Promotions, 21
Pronunciation, 133
Pronunciation problems, 64
Proofreading, Press releases, 305
Proofreading, Techniques, 181
Prospect list, 314
Prospects, Mail ministry, 230
Protocol, Respecting, 27
Provisioning, Advice from Dad, 332
Provisioning, Airfreight, 342
Provisioning, Answering objections, 349
Provisioning, Appearance, 355
Provisioning, Appointments, 336
Provisioning, By phone, 346
Provisioning, Canned goods, 337
Provisioning, Card file, 348
Provisioning, Cinemas, 343
Provisioning, Clothing, 337
Provisioning, Confidence, 353
Provisioning, Discounts, 340
Provisioning, Dominique: Tips, 341
Provisioning, File card, 346
Provisioning, Fish, 347
Provisioning, Follow up, 342
Provisioning, Form letters, 337
Provisioning, Fruit & vegetables, 347
Provisioning, Fruits & vegetables, 337
Provisioning, Fruits & vegetables, 354
Provisioning, Furniture, 340
Provisioning, GP Lit, 338
Provisioning, Goals, 353
Provisioning, Grain, 337
Provisioning, Hotels, 343
Provisioning, Introductions, 335
Provisioning, Letter of encouragement, 337
Provisioning, Letter of request, 337
Provisioning, Letter of request, 347
Provisioning, Literature, 334
Provisioning, Literature, 341
Provisioning, Manufacturers, 335
Provisioning, Maps, 346
Provisioning, Markets, 355
Provisioning, Meat, 347
Provisioning, Office, 355
Provisioning, Organisation, 334
Provisioning, PR brochure, 345
Provisioning, Paper, 338
Provisioning, Paper power, 336
Provisioning, Persistence, 349
Provisioning, Phone, 348
Provisioning, Phone log, 346
Provisioning, Photo albums, 347
Provisioning, Photo work, 339
Provisioning, Pickups, 337
Provisioning, Pickups, 347
Provisioning, Picture-taking, 354
Provisioning, Plane tickets, 342
Provisioning, Planning, 334
Provisioning, Planning, 348
Provisioning, Politeness, 336
Provisioning, Printing, 339
Provisioning, Projecting your voice, 348
Provisioning, References, 353
Provisioning, References, 355
Provisioning, Research, 341
Provisioning, Restaurants, 343
Provisioning, Rice & lentils, 354
Provisioning, Schedule, 334
Provisioning, Security, 340
Provisioning, Selah, 339
Provisioning, Sense of humour, 353
Provisioning, Stapling & folding, 339
Provisioning, Suitcases, 343
Provisioning, Telephone, 335
Provisioning, Thank you letter, 337
Provisioning, Thank you letter, 353
Provisioning, Thank you letters, 347
Provisioning, Thank you notes, 355
Provisioning, Voice qualities, 350
Provisioning, When to phone, 348
Provisioning, Wholesale Dealers, 335
Provisioning, Witnessing, 333
Provisioning, Witnessing, 338
Provisioning, Working area, 348
Provisioning, Yogurt, 337
Provisioning for MWM, Rose Mideast, 346
Provisioning in India, 354
Public Speaking, 128
Public Speaking, Fill Up Your Heart, 149
Public Speaking, Summary, 144
Public Speaking, To overcome fear, 323
Public libraries, 297
Publications, Writing for, 290
Publicist, Role of, 300
Publicity, Advice from Dad, 302
Puffed up, Novice Leader, 24
Punctuality, 301
Punctuality, Provisioning, 336
Punctuation, 187
Punishment, Alternatives (w/kids), 110
Puppet shows, Gathering support, 255
Put-downs, 97

Qualities of helper, 25
Queen Elizabeth, How to talk to, 54
Questioning, Art of, 48
Questionnaire, Mail Ministry, 252
Questions, Answering, 112
Questions, Avoid blaming, 103
Questions, Closed, 93
Questions, Closed, 102
Questions, How to ask, 47
Questions, In Marriage, 330
Questions, In conversation, 46
Questions, In salesmanship, 48
Questions, In teaching, 52
Questions, Open, 93
Questions, Poor timing, 64
Questions, Provocative, 54
Questions, Repetition, 47
Questions, Researching topics, 185
Questions, Rhetorical, 190
Questions, Salesmanship, 324
Questions, Salesmanship, 330
Questions, To avoid confusion, 6
Questions, To draw out information, 46
Questions, To hold initiative, 48
Questions, Unnecessary, 44
Questions, Unpleasant, avoiding, 13
Questions, Value of, 13
Questions, Vs. orders, 42
Questions, Who did it?, 111
Questions, With children, 112
Questions & answers, Press conference, 310
Quietness, Maria's sample, 26
Quotes, Identify the source, 298

Racial differences, 32
Radio, Writing articles for, 308
Radio Stations, Can't pub names, 292
Radio reactions, Mail Ministry, 235
Raising Support, 353
Rate of speaking, 138
Reading aloud, Value of, 133
Reading tips, 296
Rebukes, Letter writing, 284
Receptivity, In conversation, 51
Reference Books, COL Meetings, 169
References, Provisioning, 353
References, Provisioning, 355
Refreshments, COL Meetings, 169
Regional accents, 74
Regrets, Letters, 205
Rehearsing, Speeches, 135
Rehearsing speeches, 129
Relaxing, Head & Neck, 71
Relaxing, How to relax others, 319
Relaxing, Throat, 71
Remember the elephant, Letter writing, 285
Remembering Dates, 136
Remembering names, faces, Salesmanship, 326
Reminder calls, Press conferences, 310
Repetition, At intervals, 327
Repetition, Memory, 327
Repetition, Memory aid, 136
Repetition, Speaking, 52
Repetition, Value of, 47
Repetition, Writing, 186
Repetition at intervals, 136
Report writing, 295
Reporter's code, 303
Reporters, Talking to, 306
Reports, Writing, 176
Request Letter, Sample (Christmas), 266
Requests, Firmness w/children, 120
Requests, Simple, 120
Requests vs. Orders, 3
Research, By mail, 299
Research, Provisioning, 341
Research & report writng, 295
Research by Mail, Sample, 299
Reserve, 82
Reserve power, 135
Resignation, Letter, 207
Resistance, How to overcome, 13
Resistance to change, 44
Resolving complaints, 211
Resonance, How to relax, 81
Resonating (voice), 350
Respect for Children, 113
Responsibility, Be definite, 125
Responsibility, Children, 122
Responsibility, Defining, 18
Responsibility, teaching, 124
Responsiveness, Encouraging, 45
Restaurants, Provisioning, 343
Restlessness, 65
Resumes, Writing, 216
Review your day, Planning, 318
Revising, Writing, 190
Rewriting, 184
Rewriting, 198
Rhetorical questions, 190
Rice & lentils, Provisioning, 354
Rick & Cindy, Prayer Letter, 276
Ridiculing, 125
Rockefeller, John D. Jr., Pix of kids, 40
Rockefeller, John D. Sr., Patience, 137
Rockne, Knute, Know fundamentals, 328
Roosevelt, Franklin D., Overcoming Butterflies, 77
Roosevelt, Franklin D., Remembering Names, 37
Roosevelt, Theodore, Diversity of knowledge, 37
Roosevelt, Theodore, Readable writings, 178
Rose Mideast, Provisioning Tips, 346
Royalty, How to talk to, 56
Rules of journalism, 148
Rules, Family, 124
Runaway wives, Lack of appreciation, 35

Saboteurs, Undermining authority, 18
Salesman & the secretary, 328
Salesmanship, 63
Salesmanship, 312
Salesmanship, Closing the sale, 320
Salesmanship, Closing the sale, 329
Salesmanship, Closing the sale, 349
Salesmanship, Concentration, 320
Salesmanship, Demonstrate the product, 319
Salesmanship, Dramatisation, 328
Salesmanship, Enthusiasm, 322
Salesmanship, Ideas, 23
Salesmanship, Letter writing, 202
Salesmanship, New ideas, 66
Salesmanship, Questions, 324
Salesmanship, Sincerity, 324
Salesmanship, Smile, 326
Salesmanship, Speech, 137
Salesmanship, Want, 312
Sample, Business card, 358
Sample, Leaders, 19
Sample, Letter of Request, 344
Sample, Letter of request, 358
Sample, Phone message, 351
Sample, Photo brochure, 359
Sample, Resarch by mail, 299
Sample, Thank you letter, 345
Sample GP Flyer, 242
Sample Letter, Security mistake, 282
Sample Letterhead, Mail Ministry, 251
Sample Letters, 204
Sample Letters, Maria, 205
Sample Pledge Card, Mail Ministry, 260
Sample Prayer Letter, 272
Sample Prayer Letter, 273
Sample Prayer Letter, 274
Sample Prayer Letter, 276
Sample Prayer Letters, 238
Sample contact notebook, 334
Sample letterheads, Mail Ministry, 249
Sample outline, 296
Sample press release, 304
Sanders, Colonel, Failure a stepping stone, 12
Sarcasm, 97
Saying No, 4
Saying No slowly, Letters, 211
Schedule, COL Meetings, 169
Schedule, Provisioning, 334
Schwab, Charles, Give a challenge, 41
Schwab, Charles, No smoking, 42
Scratch notebook, Provisioning, 346
Search Talk, 90
Secretaries, Accuracy, 28
Secretaries, Courtesy, 27
Secretaries, How to handle, 328
Secretary, Job of hostess, 25
Secretary, Provisioning, 335
Secretary, Provisioning, 353
Secretary (system), How to bypass, 349
Secretiveness, 20
Secretiveness, Habitual, 45
Secrets of salesmanship, 330
Security, In church ministry, 255
Security, Phone, 351
Security, Press conference, 310
Security, Provisioning, 340
Security mistake, Sample Letter, 282
Selah provisioning, 339
Self-addressed envelopes, Mail Ministry, 236
Self-addressed envelopes, Use of in research, 299
Self-confidence, Boosting, 122
Self-confidence, Developing, 133
Self-esteem, 95
Self-esteem, Boosting (for kids), 122
Self-righteousness, Letters, 215
Selfridge, H. Gordon, Boss or Leader, 7
Selling on the Phone, 314
Sense of Humour, Dealing with people, 11
Sense of humour, Female, 32
Sense of humour, Provisioning, 353
Sensitivity, With Children, 101
Servant of all, 19
Setting a standard, 9
Sex, Conversation, 100
Sex differences, 31
Sexy Voice, 81
Shakespeare, Address to airy nothings, 184
Shakespeare, Doubts are traitors, 329
Sharing, Fear of, 92
Sharing, Physical, 99
Sharing, Spiritual, 99
Sharing, Straight Talk, 92
Sharing, With Children, 100
Shaw, George Bernard, Discipline of silence, 131
Shaw, George Bernard, Domestic conversations, 76
Shaw, George Bernard, Speaking like skating, 134
Short sentences, Writing, 187
Shouting & screaming, 71
Showmanship, 40
Showmanship, Speech, 137
Shrillness & screeching, 67
Shyness, 59
Shyness, Conversation, 84
Shyness, Female, 82
Shyness, I-ness, 74
Shyness, In Praise, 10
Shyness, Overcoming, 63
Sickness, Effect of intolerance, 11
Silence, Salesmanship, 320
Simplicity, In speech, 140
Simplicity, Speech, 131
Simplicity, Speech, 132
Simplifier, 164
Simplifying, Writing, 187
Sincerity, In speaking, 138
Sincerity, Look for the good, 10
Sincerity, Provisioning, 335
Sincerity, Salesmanship, 324
Sincerity, Shown by voice, 66
Sizing up intelligence, 33
Sizing up people, 29
Skimming, How to skim books, 296
Slang, 142
Small Talk, 88
Smile, Effects of, 36
Smile, Provisioning, 350
Smile, Salesmanship, 326
Smile, When giving speech, 138
Smile talk, 74
Smiles, 24
Snap Judgements, 30
Social Letters, 204
Socializer, 162
Socrates, Trust not a woman!, 31
Souvenirs, Press conference, 310
Speaker, Aim speech at simplest, 51
Speaker's Checklist, 143
Speakers, Story-tellers, 65
Speaking, On TV or radio, 309
Speaking, Relate to others, 37
Speaking, Repetition, 52
Speaking, Summarising, 52
Special Correspondence, Mail ministry, 227
Special stories, 292
Specialists, Interviews with, 298
Specifics, In conversation, 49
Specifics, In conversation, 94
Specifics, In praise, 10
Specifics, Sharing with children, 103
Specifics, Video, 148
Speech, Anecdotes: What life t't, 137
Speech, Be concrete, 0
Speech, Be concrete, 140
Speech, Beginnings, 130
Speech, Breathing, 142
Speech, Confidence, 134
Speech, Distinctness, 69
Speech, Distractions, 139
Speech, Extemporaneous, 129
Speech, Formal, 129
Speech, Gestures, 142
Speech, Impromptu, 129
Speech, Introduction, 139
Speech, Manner, 142
Speech, Manuscript, 129
Speech, Notes, 129
Speech, Notes, 135
Speech, Notes, 149
Speech, Organising, 130
Speech, Pacing, 73
Speech, Pauses, 142
Speech, Platform personality, 138
Speech, Poise, 139
Speech, Practice, 129
Speech, Practice, 156
Speech, Preparation, 134
Speech, Rehearsing, 129
Speech, Showmanship, 137
Speech, Simplicity, 131
Speech, Stories, 139
Speech, Studying, 149
Speech, Stuttering, 312
Speech, Summarising, 141
Speech, Tone, 130
Speech, Visual Aids, 131
Speech, Writing, 132
Speech Blemishes, 81
Speech Habits, Summary, 78
Speech image, 67
Speeches, Arrangements, 128
Speeches, Dictating, 135
Speeches, Learn about the audience, 128
Speeches, Memorising, 135
Speeches, Organising, 135
Speeches, Types of, 129
Speed, In writing, 297
St. Francis, Beggar for Jesus, 230
Staccato (speech), 72
Standard, In estimating People, 30
Standard, Setting, Job of the Leader, 9
Standards, In Judging, 49
Stapling & folding, Provisioning, 339
Stationery, sample, Thank you letters, 278
Statistics, Checking, 181
Statistics, How to present, 303
Statistics, Needed for publication, 292
Stats, Importance of, 323
Stats, Mail Ministry, 237
Stewart, James, 60
Stimulating others, 32
Stock paragraphs, 228
Stories, In speech, 13
Stories, Speech, 139
Stories, Speech, 149
Stories, Writing, 188
Stories--Mail Ministry, Dad, 237
Straight Talk, 87
Straight Talk, Uses of, 91
Straight line style, Writing, 177
Stridency, Getting rid of, 71
Studying, Speech, 149
Stuttering, Overcoming, 312
Style, Newspaper, 305
Style, Writing, 182
Style, Writing reports, 297
Suggestion boxes, 20
Suggestions, 4
Suggestions, Advice from Dad, 42
Suggestions, Encourage cooperation, 40
Suggestions, Presenting, 287
Suitcases, Provisioning, 343
Summarising, Speaking, 52
Summarising, Speech, 141
Summarizing, Writing, 190
Summary, Good Conversation, 78
Summary, How to write, 297
Summary, Missionary Mail Ministry, 233
Summary, Public Speaking, 144
Summary, Speech Habits, 78
Summary, Working with people, 15
Sun & the Wind, 284
Sun & the wind, 39
Superficiality, 89
Supervising Children, 102
Supervision, 3
Support, How to raise, 353
Supporters, Churches, 253
Supporters, How to, 253
Supporters, Personal witnessing, 254
Supporters, Who to, 253
Swearing, 84
Swearing, 142

Table of Contents, 177
Tact, 330
Tact: examples, 85
Tactlessness, 85
Talkativeness, 330
Talkativeness, Space your ideas, 47
Talks, intimate, 124
Taming of the Shrew, 97
Tape recorder, Use in library, 298
Tapes, COL Meetings, 172
Taping Yourself, Speech blemishes, 67
Teaching, Children, 107
Teaching, Classes, 149
Teaching, Give examples, 51
Teaching others, Patience, 23
Teaching responsibility, 124
Teaching, Team, 169
Team Teaching, 169
Teamwork, Attitudes, 26
Teamwork, Need for, 24
Telephone, Answering, 77
Telephone, Banishing poor speech, 77
Telephone, Courtesy, 58
Telephone, Introductions, 58
Telephone, Posture, 77
Telephone, Proper speech, 77
Telephone, Provisioning, 335
Telephone, Taking Notes, 77
Telephone, Warmth, 77
Tell me about yourself, 61
Ten Commandments, 297 words!, 194
Tenderness, Advice from Dad, 6
Tenderness, With bereaved people, 58
Tennyson, Read Bible daily, 136
Testimonies, In prayer Letters, 238
Testimonies, Need for, 290
Testimonies, Newsletter (sample), 268
Testimonies, Satisfied customers, 325
Testimonies, Types needed, 292
Testimonies, Video, 148
Testimony, 150
Testimony Letters, Mail Ministry, 235
Thank You, Use of, 13
Thank you, Provisioning, 336
Thank you, With children, 120
Thank you Letter, 208
Thank you Letter, Sample, 345
Thank you Letter, Sample stationery, 278
Thank you Letters, Mail Ministry, 231
Thank you Letters, Mail Ministry, 233
Thank you letter, Provisioning, 337
Thank you letter, Provisioning, 353
Thank you letter, Salesmanship, 320
Thank you letters, 205
Thank you letters, Mail Ministry, 235
Thank you letters, Provisioning, 347
Thank you notes, Provisioning, 355
Their Last Resort, Excerpt, 221
Throat, Relaxing, 71
Thumbnail sketch, 148
Thurber, James, Which-whiching, 187
Time, More impt. than perfectn, 150
Time management, 323
Timing, In conversation, 98
Tips for Good Meetings, 152
To be, Use of, 199
Tolerance, 26
Tolerance, How to acquire, 11
Tolerance, Need for, 22
Tolstoy, Read Gospels regularly, 136
Tone, Phone, 350
Tone, Speech, 130
Tone, Speech, 132
Tone, Writing, 176
Tone of voice, 64
Tonjoroff, Svetozar, 29
Toolbox, Salesmanship, 315
Topic sentence, Writing, 179
Topic sentences, 188
Tough Listening, 11
Training Others, 20
Transitions, Examples, 193
Transitions, Writing, 179
Trite expressions, 200
Trust, 22
Trust, Conversation, 55
Trust, Salesmanship, 320
Truth, Salesmanship, 325
Turning down job applict, Writing, 212
Twain, Mark, First speech, 133
Twain, Mark, Ham & eggs, 190
Twain, Mark, Lightning, Lightning Bug, 173
Twain, Mark, Memory methods, 131
Twain, Mark, Three weeks for speech, 129
Tycoons, How to talk to, 55
Typewriters, Carbon ribbons, 301

Uh, Speech blemish, 73
Underlining, Mail, 227
Underlining, While reading, 34
Undermining authority, 18
Undermining authority, 23
Understanding, Getting along w/ others, 10
Understanding, Need for, 22
Understanding, Vs. condemning people, 35
University libraries, 297
Unkind words, With children, 121
Unpleasant questions, Avoid them, 13
Unpleasantness, Be honest w/yourself, 59
Unreasonable expectation, 125
Unselfishness, 6

VIPS, How to talk to, 56
Vagueness, Letters, 215
Vagueness, Writing, 185
Validity, Writing, 194
Variety, Writing, 190
Veni, vidi, vici, 186
Verbs, Use of, 198
Verbs, Writing, 189
Victory, Poem, 322
Video, Be specific, 148
Video, Interviewer's job, 148
Video, Speak with conviction, 148
Video, Testimony, 148
Vision, Provisioning, 332
Visual Aids, COL Meetings, 169
Visual Aids, Meetings, 153
Visual Aids, Press conference, 310
Visual Aids, Speech, 131
Visual distractors, 68
Visual distractors, 73
Vocabulary, How to Improve, 136
Vocabulary, Increasing, 72
Voice, How to use, 132
Voice, Phone, 348
Voice, Provisioning, 350
Voice, Sexy, 81
Voice, Shows emotions, 66
Voice, Sincerity, 66
Voice, Tone, 64
Voice, Vitality, 67
Voice, Vitality & vigor, 70
Volume, 132

WNs, Types Needed, 293
Wanderer, 162
Wandering attention, Detecting, 44
Want, Salesmanship, 312
Want Ads, Rules for FM, 293
Warmth, Conversation, 59
Waste, Of talents, 24
Webster, Daniel, Glib tongue & lame mind, 31
What about, 47
What can I contribute, 8
What do you want to be?, 57
What?, 290
When?, 94
When?, 290
Where?, 290
Which, Use of, 187
Whispering, 25
Whispering, Speech blemish, 68
Who did it?, 111
Wholesale dealers, Provisioning, 335
Why questions, 93
Why questions, With children, 103
Why?, 93
Why?, 290
Why?, Milton S. Hershey, 324
Widow of Zarephath, Appeal paragraph, 246
Will to succeed, 134
Wilson, Woodrow, 10-minute speech, 176
Winning Friends, 34
Winning Friends, Interest in Others, 61
Winning ways w/children, 118
Wise Leader, Advice from Dad, 7
Wishful hearing, 44
Witnesses, Salesmanship, 325
Witnessing, 148
Witnessing, Dad, 150
Witnessing, Letters, 205
Witnessing, Love letter, 218
Witnessing, Provisioning, 333
Witnessing, Provisioning, 338
Witnessing Letters, 205
Witnessing opportunities, 317
Wordiness, Letters, 215
Wordiness, Writing, 196
Wordrobes, Increase yr. vocabulary, 72
Words, plain, 189
Work, Connecting, 105
Work, Teaching children, 126
Work area, 174
Work attitudes, 25
Work smart, 318
Working area, Provisioning, 348
Working with People, 1
Working with people, Summary, 15
Worrying, 27
Writing, 173
Writing, ABC's of good writing, 173
Writing, Be concrete, 184
Writing, Be specific, 178
Writing, Be specific, 195
Writing, Beginning, 183
Writing, Being conversational, 186
Writing, Being logical, 189
Writing, Brevity, 189
Writing, Clarity, 192
Writing, Classes, 177
Writing, Conciseness, 184
Writing, Conciseness, 194
Writing, Describing a person, 185
Writing, Diplomatic no, 212
Writing, Directness, 184
Writing, Empathy, 211
Writing, Ending, 190
Writing, Examples, 185
Writing, Fear of, 304
Writing, Foggy, 193
Writing, For Love is News, 291
Writing, Guideposts, 192
Writing, Inquiries, 213
Writing, Instructions, 178
Writing, Letters, 176
Writing, Letters, 299
Writing, Newspaper style, 305
Writing, No, 212
Writing, One-take, 297
Writing, Organisation, 174
Writing, Organisation, 175
Writing, Paragraphs, 188
Writing, Reports, 176
Writing, Reports, 295
Writing, Salesmanship, 202
Writing, Speed, 297
Writing, Style, 182
Writing, Style, 290
Writing, Style, 297
Writing, Summaries, 297
Writing, To job applicants, 212
Writing, Tone, 201
Writing, Vagueness, 185
Writing, Validity, 194
Writing, What's the point?, 194
Writing, Wordiness, 215
Writing Letters 4 Pryr, Maria, 234
Writing Letters in Love, Peter, 279
Writing Tips, 178

Yawning, 71
Yes Ma'am, 26
Yes Sir, 26
Yogurt, Provisioning, 337
You attitude, Writing, 192
You messages, 119
You're welcome, With children, 120
Young people, How to talk to, 56

Copyright (c) 1998 by The Family